Complex systems, made usable; measured in outcomes, not deliverables.
I'm Kyle Bowersock, a UX and CX leader with nearly a decade spent building and scaling design practices across healthcare, government, and financial services — from Medicare's claims platform to fraud services at a top-10 US bank. I've led hundreds of workshops and user interviews, and I turn what people actually need into product strategy that moves real numbers.
Staff Service Designer at Intuit, designing end-to-end services for the Intuit Enterprise Suite and partner ecosystem.
Founder & CEO of Zoolytix Inc., building socialization-tracking software that gets shelter animals adopted faster.
Selected work
All case studies →- 01 Intuit · 2025–present End-to-end service design for the mid-market partner ecosystem −35% support calls · +63% feature adoption
- 02 CMS / Flexion · 2023–2025 Modernizing Medicare Part B claims adjudication, nationwide 150+ user interviews · every MAC in the US
- 03 Top-10 US financial institution · 2022 Redesigning fraud detection services with the people who run them $44M saved in one year
- 04 Consumer Financial Protection Bureau Making public financial education usable and accessible USWDS accessibility-first
- 05 Chicago Dept. of Public Health An EHR API that screens infants for lead exposure 6 health systems integrated
Socialization data that gets shelter animals adopted faster.
The science on shelter animal welfare is decades ahead of the tools shelters actually have. Zoolytix closes that gap with ShelterSync — a behavior and activity-tracking platform built with veterinary behaviorists, designed for how shelters, fosters, and rescues actually work.